Effective date: 1 April 2026

Messenger “Solovo” — a software application designed and used exclusively for the exchange of electronic messages between its users, whereby the sender specifies the recipient(s) and the application does not involve the posting of publicly available information on the internet (hereinafter — the Service, the Messenger).

Company — Limited Liability Company “SOLOVO”, registered under the laws of the Republic of Armenia (address: Yerevan, Nork-Marash district, 44/26 Charents Street; TIN: 02856493; Registration number: 286.110.1225108), which is the copyright holder of the “Solovo” software.

User — an individual who has legal capacity under applicable law, has registered an account in the Solovo Messenger by providing a mobile phone number, and uses the functionality of “Solovo”.

Terms of Service — this Agreement concluded between the Company and the User, containing all terms governing the use of the Service, including mobile applications, web versions, and related services (hereinafter — the Agreement).

1.2. Acceptance of Terms

By using the Messenger, the User confirms that they:

• have reached the age of 13;
• have read the terms of this Agreement;
• accept all terms of this Agreement without any reservations;
• agree to comply with all applicable laws and regulations.

If the User does not agree with the terms of this Agreement, they must immediately stop using the Messenger.

1.3. Amendments to the Agreement

The Company has the right to amend this Agreement by publishing changes at the link specified in clause 11 below. Any changes take effect upon publication, unless otherwise stated in the new version. Continued use of the Messenger after changes are published constitutes the User’s acceptance of the updated terms.

2.1. Account Requirements

To use the Service, you must:

• have a device with a supported operating system;
• have a valid mobile phone number;
• create an account through the registration procedure.

2.2. Registration

The registration process includes:

• entering a mobile phone number;
• confirming the number via SMS code;
• creating a username;
• setting a profile name (optional).

2.3. User Obligations

The User undertakes to:

• provide accurate, truthful, and up-to-date information necessary for registration;
• use the Service exclusively in accordance with applicable law and this Agreement;
• keep confidential and not disclose to other Users or third parties any personal data or private information learned through communication with other Users without their prior consent;
• not transfer their account to third parties;
• promptly report any unauthorised access to their account;
• not create multiple accounts for a single User;
• not use the Service for any illegal, criminal, or fraudulent purposes.

3.1. Permitted Use

The User may use the Messenger for:

• personal communication with other users;
• creating group chats and channels;
• exchanging messages, photos, videos, and files;
• using the functions provided by the Messenger.

3.2. Prohibited Use

It is strictly prohibited to use the Service for any of the following:

3.2.1. Criminal and illegal activity:

• any actions constituting a criminal offence or facilitating the commission of a crime;
• fraud, extortion, money laundering, or any other financially motivated illegal activity;
• threatening, coercing, or blackmailing other persons;
• any activity prohibited by applicable law.

3.2.2. Prohibited and harmful content:

• materials that violate copyright or other intellectual property rights;
• content promoting, glorifying, or inciting violence or terrorism;
• extremist or terrorist materials;
• pornographic materials, including any content involving minors;
• content inciting hatred, discrimination, or hostility on the basis of race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic;
• content that is illegal under applicable law.

3.2.3. Offensive and abusive behaviour in public spaces:

• use of profanity, obscene language, or vulgar expressions in public chats, channels, or any other publicly accessible areas of the Service;
• insults, personal attacks, or humiliation directed at other users or third parties in any public context within the Service;
• harassment, targeted abuse, or systematic intimidation of any person;
• hate speech or derogatory language of any kind in public spaces.

3.2.4. Malicious and disruptive activity:

• distributing viruses, trojans, spyware, or any other malicious software;
• spam, unsolicited mass mailings, or automated messaging;
• phishing, social engineering, or any form of deception aimed at obtaining User credentials or personal data;
• hacking or attempting unauthorised access to the Service, other accounts, or third-party systems.

3.2.5. Violation of other users’ rights:

• distributing personal information about other persons without their consent (doxing);
• impersonating other persons or organisations;
• stalking or unwanted persistent contact after a person has indicated they wish to cease communication.

3.3. Age Restrictions

The Service is intended for users:

• from 13 years old — with the consent of parents or legal guardians;
• from 16 years old — for full independent use (in accordance with GDPR);
• from 18 years old — for certain functions where applicable.

Parents and legal guardians are responsible for their children’s use of the Messenger.

4.1. Rights to Content

The User retains all rights to the content they create and publish through the Messenger. However, by submitting content, the User:

• grants the Service permission to store, process, and transmit the content as necessary to provide the Service;
• allows other users to view the content in accordance with the applicable privacy settings;
• warrants that they hold the necessary rights to publish the content.

4.2. Responsibility for Content

The User is solely responsible for:

• the content of their messages and publications;
• compliance with copyright and other intellectual property rights;
• the consequences of publishing their content.

4.3. Content Removal

The Messenger reserves the right to remove content that:

• violates this Agreement;
• violates applicable law;
• may cause harm to other users or third parties.

The Company may also act upon a reasoned request from competent authorities or pursuant to a court order.

4.4. Encryption

Personal messages are transmitted over an encrypted channel (TLS/WSS) and stored in an encrypted database on the User’s device. This means:

• only the sender and recipient can read the messages;
• the Messenger does not have access to the content of personal chats.

5.1. Company’s Rights

All rights to the Messenger, including its source code and software, design and interface, logos and trademarks, and documentation and materials, belong to the Company and are protected by applicable intellectual property law.

5.2. Restrictions

It is prohibited to:

• copy, modify, or distribute the Service without the permission of the copyright holder;
• reverse engineer or decompile the Service;
• use the Company’s trademarks without permission;
• create derivative works based on the Service.

All intellectual property rights in the Messenger belong to the Company and cannot under any circumstances be transferred to Users.

5.3. Open Source

Some components of the Messenger may use open-source code. In such cases, the applicable open-source licences govern those components.

6.1. “As Is”

The Messenger is provided “as is” without any warranties. The Service:

• does not guarantee uninterrupted operation;
• does not guarantee the absence of errors or failures;
• does not guarantee 100% security.

6.2. Limitation of Liability

To the maximum extent permitted by applicable law, the Service is not liable for:

• direct or indirect damages arising from the use of the Service;
• loss of data or confidential information;
• actions of other users;
• unauthorised access to the User’s account.

7.1. Company’s Rights

The Company reserves the right, in the event of a violation of this Agreement, to:

• temporarily or permanently restrict the User’s access to the Service;
• delete the User’s account;
• delete the User’s content.

7.2. User’s Rights

The User may at any time:

• stop using the Messenger;
• delete their account by submitting a request to support@solovo.app or via the account settings;
• delete content they have published.

7.3. Consequences of Termination

After termination of access:

• the User’s account will be deactivated;
• the User’s content may be deleted in accordance with the Privacy Policy;
• some data may be retained to fulfil legal obligations or to resolve disputes.

8.1. Data Processing

The processing of the User’s personal data is governed by:

• this Agreement;
• the Solovo Messenger Privacy Policy, available at: https://solovo.app/privacy;
• the General Data Protection Regulation (GDPR) — to the extent applicable to Users from the EU;
• other applicable personal data protection legislation.

8.2. Consent to Data Processing

By using the Messenger, the User consents to the Service:

• collecting, storing, and processing their personal data in accordance with the Privacy Policy;
• transferring data to third parties as set out in the Privacy Policy;
• using data to provide and improve the Service.

This Agreement is governed by the laws of the Republic of Armenia. Any disputes arising from or in connection with this Agreement shall be resolved through negotiation. If the parties are unable to reach an agreement, disputes shall be resolved by a competent court in accordance with applicable law.

10.1. Google Play Store

Use of the Messenger via the Google Play Store is additionally governed by:

• Google Play Store Terms of Service;
• Google Privacy Policy;
• Google Play Developer Policy.

10.2. Apple App Store

Use of the Messenger via the Apple App Store is additionally governed by:

• Apple Media Services Terms and Conditions;
• Apple Privacy Policy.